Privacy Policy
MGate Co., Ltd. ("the Company") provides this Privacy Policy regarding the handling of personal data in the TravelPassport application (“App”).
Compliance with Laws and Guidelines
We handle personal data in accordance with applicable laws and regulations, including relevant data protection laws and guidelines.
Information We Collect
We may collect the following categories of data:
- Travel-related data entered by users (itineraries, notes, events)
- Files uploaded by users (tickets, PDFs, etc.)
- Usage data (crash logs, analytics)
- Device information (language settings, OS version)
The App does not collect precise location data.
Purposes of Processing
We process personal data for the following purposes:
- Providing and improving the App
- Structuring and displaying travel information
- Detecting and resolving technical issues
- Responding to user inquiries
Legal Basis for Processing (GDPR)
We process personal data based on:
- User consent
- Legitimate interests (such as improving the App and ensuring security)
AI Data Processing
The App allows users to upload travel-related documents such as itineraries and booking confirmations.
These documents may contain personal data such as names, phone numbers, email addresses, and booking references.
Uploaded data is transmitted to third-party AI service providers for the purpose of extracting and structuring travel information.
The Company does not store such uploaded data after processing.
Users are responsible for ensuring that they have the right to upload and process such data.
Use of Third-Party Services
We use third-party service providers to operate and provide the App.
These may include:
- Google Firebase and Google Cloud services (including backend infrastructure and AI processing)
- Exchange rate data providers (e.g., ForexRateAPI)
These services may process data only to the extent necessary to provide App functionality.
Data Sharing
We do not sell or share personal data with third parties except:
- Service providers necessary to operate the App
- When required by law
International Data Transfers
User data may be processed in countries outside of the user’s country of residence.
We take appropriate measures to ensure adequate protection of such data.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy.
Uploaded data used for AI processing is not retained after processing.
User Rights (GDPR)
Users have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of their data
- Restrict or object to processing
- Request data portability
Requests can be made via our contact form.
Affiliate Links
The App may contain affiliate links to third-party services.
When users access such links, they are subject to the privacy policies of those services.
Tracking
The App does not track users across apps or websites for advertising purposes.
Data Security
We implement appropriate technical and organizational measures to protect personal data.
Privacy of Minors
The App is not intended for children under the age of 16.
If we become aware that personal data of a child under 16 has been collected without appropriate consent, we will take steps to delete such data promptly.
Disclaimer
The Company shall not be liable for damages arising from the following:
- Use of the App
- Data loss, data leakage, or unauthorized access
- Errors or inaccuracies in AI-generated results
- Failures or issues in third-party services
- Decisions made by users based on information provided by the App
Intellectual Property
All content provided within the App, including text, images, and design, is protected by intellectual property laws.
Unauthorized reproduction, redistribution, or reuse is prohibited.
Contact
For inquiries regarding this Privacy Policy, please contact us via our website.
Revisions to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will become effective when posted on our website.
MGate Co., Ltd.
6-23-4 Jingumae, Shibuya-ku, Tokyo 150-0001
Kuwano Bldg. 2F
Masaki Oguchi
Effective Date: April 16, 2026
See also the Japanese version.